Commercial Disclosure
特定商取引法に基づく表記
Business Information
This business operates under the name YahouBrothers, and is represented by Maxime Yahouedeou and Remi Yahouedeou.
The business is operated as a sole proprietorship in Japan.
In accordance with applicable regulations, the business address will be disclosed without delay upon request.
Contact Information
Customers may contact the business by email at maxime@yahoubrothers.com
or by phone at +81 070 2640 2971.
The official website of the business is https://yahoubrothers.com.
Description of Products
The business offers original artworks created on canvas and original artworks created on paper. Artworks are produced using mineral pigments, traditional pigments, ink, and various artistic mediums, including acrylic.
Each artwork is individually produced and handmade. As a result, slight variations in texture, colour, surface, or material behaviour may naturally occur. These variations are inherent to the artistic process and are not considered defects.
Selling Price
The selling price of each artwork is clearly displayed on the Stripe checkout page prior to purchase.
Displayed prices include applicable taxes and, when relevant, shipping fees.
No additional charges will be applied beyond those shown at checkout.
Payment Methods and Payment Period
Payments are accepted via credit card, Apple Pay, and Google Pay through Stripe’s secure payment system.
Credit card and digital wallet payments are processed immediately at the time of purchase.
Delivery and Shipping
Purchased artworks are delivered by shipment to the address provided by the customer at checkout. Shipping costs are calculated and displayed during the checkout process. Orders are generally processed within 7 days. Delivery times depend on the shipping carrier and destination and typically range from 48 hours to seven days on average.
Delivery times are estimates and may vary due to carrier conditions, destination, or customs procedures for international shipments.
Order Cancellation
Customers may cancel an order within 48 hours of placing the purchase by contacting us directly by email or phone.
After this period, cancellation is only possible if the artwork has not yet been shipped.
Returns and Exchanges Requested by Customers
If a customer wishes to cancel an order before the artwork has been shipped, the order may be cancelled by contacting us directly by email or phone.
If the artwork has already been shipped, returns or exchanges may only be accepted if the artwork remains undamaged, and in its original condition. In such cases, the customer must contact us within 10 days of receiving the artwork.
Returns or exchanges are limited to artworks of equal or lesser value. The customer is responsible for all return shipping costs.
Returns or exchanges are not accepted for artworks that have been damaged, altered, or handled in a way that affects their original condition.
Returns and Exchanges for Defective Artworks
If an artwork arrives damaged or defective due to shipping or handling, customers must contact us promptly by email or phone.
In such cases, we will offer a refund or replacement at our expense, including shipping costs, once the issue has been confirmed.
Refunds
Once a returned artwork has been received and its condition verified, the purchase price of the artwork will be refunded.
Shipping fees are non refundable unless otherwise required by law.
Privacy and Personal Information
Personal information collected during the purchase process is used solely for order processing, communication, and fulfillment purposes.
We do not sell, rent, or share personal data with third parties except where required to complete transactions or comply with legal obligations.